All Sales Final
At All Team Store (ATS), we take pride in the quality and craftsmanship of our products. Due to the customized nature of our merchandise, all sales are final. We do not offer returns or exchanges, except in cases where the order is incorrect or defective.
Incorrect Orders or Defects
If you receive an item that is not what you ordered or it arrives defective, we are here to help correct the issue. To initiate a claim, please follow these steps within 30 days of receiving your product:
- Contact Us: Reach out to our customer service team via the contact page or call us at (323) 287-2801.
- Include Order Information: Provide your order number, the name on the order, and a brief description of the issue.
- Provide Proof: Include a photo of the item showing the incorrect product or the defect. Make sure the photo is clear and well-lit to help us verify the issue.
Assessment
Upon receiving your claim and accompanying documentation, our team will assess the situation and determine if a return, refund, or replacement is warranted. We strive to resolve these issues promptly and will keep you informed throughout the process.
Further Assistance
If you have any questions or require further assistance, please do not hesitate to contact our customer support team. We are committed to ensuring that your experience with All Team Store meets your expectations.